Warranty/Information

CoolWroughtIron.com is an Internet retailer of Village Wrought Iron, Inc. products. We are not the manufacturer of these products. In no way may CoolWroughtIron.com be held liable for misuse of these products.  This warranty does not cover claims for damage due to abuse, neglect, alteration, shipping or damaged packaging.

Village Wrought Iron, Inc.: (Please contact Village Wrought Iron, Inc. for manufacturer's defects and claims - CoolWroughtIron.com is not responsible for Village Wrought Iron, Inc. defects and claims)

Village Wrought Iron, Inc. will, within reason, work with our customers on products that are deemed to be defective. Again we are not the manufacturer we are just a retailer, we do not handle Village Wrought Iron, Inc. defects or claims.

Contact the Village Wrought Iron, Inc. at (800) 683-5598 for Village Wrought Iron, Inc. product defects and claims.

Note: CoolWroughtIron.com and Village Wrought Iron, Inc. are not responsible for shipping costs on defects or claims.

Shortages/Damages

Shortages and damage claims must be reported within 5 days of receipt of merchandise. Please open and inspect all your items when they are received. If you receive an order broken or damaged, please email support@coolwroughtiron.com or call (888) 251-2911 customer service within 5 days of receipt of merchandise.

Returns/Refunds/Refusals

Note: CoolWroughtIron.com is a reseller of the Village Wrought Iron, Inc. product line. If you did not purchase your item(s) from this web site or one of the CoolWroughtIron.com customer service representatives please refer to the retailer you purchased your product from.

Returns will ONLY be accepted within 30 days after shipment. All returns must be sent freight pre-paid at the sender’s expense. All returned non-defective merchandise must be in original purchase condition, including the original packaging, contents and the original receipt/invoice/packing slip issued by CoolWroughtIron.com. This means that the item(s) can not be opened, used or tried out and then returned - IT MUST BE IN ORIGINAL PURCHASE CONDITION SO IT CAN BE RESTOCKED TO OUR INVENTORY!!!

All returned merchandise must be in resalable condition. If merchandise is deemed to not be in resalable condition we will return the merchandise to you at your expense. IF WE CANNOT RESELL IT WE WILL NOT REFUND YOUR MONEY!

Their is a 20% Restocking Fee On All Returned Merchandise!

A credit will be issued to your account upon approval of returned merchandise, however we will not issue credit for any unpaid merchandise. This credit may take up to 30 business days to appear on your credit card. We will not issue a credit for shipping charges incurred during the purchase. We will not issue credit for returned merchandise damaged during shipment.

CoolWroughtIron.com will not accept returns of products damaged as a result of misuse or neglect. Customer may want to insure the package, as CoolWroughtIron.com will not be held be responsible for lost or misdirected returns.

You must get a Return Authorization from CoolWroughtIron.com. Please email support@coolwroughtiron.com with your complete contact information, including Order Number.

If you refuse shipment or issue a delivery call tag return on a package and have it returned back to us you will be charged for the return shipping, the call tag or both before when we issue your partial refund, if your return is accepted. A call tag is contacting a delivery carrier and having them pick up the package at your residence and return it to us. Call tags cost an additional $10.00. If you refuse shipment on an order, the order will be returned to CoolWroughtIron.com. A 20% Restocking Fee Will Apply To All Refused Merchandise! We will NOT refund shipping charges and you will be charged for return shipping charges.

Errors & Changes

Shipping errors will be charged to your account in all cases except those that occur as a direct result of our processing procedures. Shipping errors include shipment refusals, incorrect address, address changes, order changes and failed delivery attempts. Charges incurred from shipping mistakes include return postage/freight costs, $5.00 per address change/correction, costs for refused shipments, costs for lost shipments and any costs for reshipment. A 20% restocking fee will be subtracted for all returned orders that are refunded to a customer due to any of the errors stated above.

Canceled Orders

In an effort to get items to our customers as quickly as possible CoolWroughtIron.com processes orders 24 hours a day, 365 days a year. Orders are usually shipped the next business day (Monday, Tuesday, Wednesday, Thursday, Friday - excluding National Holidays). Items are picked up by our delivery carriers multiple times each business day. If an order is canceled after it has been processed (meaning the label has been printed, it has been boxed and is on a shipping dock waiting for a delivery carrier) CoolWroughtIron.com will only issue a partial refund. A 20% restocking fee will be subtracted for all canceled orders that are refunded to a customer after being processed. If an item has already been shipped the order can not be canceled. You will have to refuse the order and abide to the Returns/Refusals/Refunds policy listed above.

Lost/Stolen/Misdelivered Packages & Claims

If your package has not arrived in a timely manner please email support@coolwroughtiron.com for tracking information. Sometimes our delivery carrier will hide packages at the delivery location so they are not visible to the public; please check around your entire location if the delivery carrier’s tracking information says your package(s) has been delivered.

If our delivery carrier claims that your package(s) has been delivered and you do not have your package(s); meaning it has been lost, stolen or misdelivered you need to contact CoolWroughtIron.com via email support@coolwroughtiron.com so we can try to locate the package(s). Please provide us with your complete contact information and order number. Once you have contacted CoolWroughtIron.com you agree to allow us 10 business days (M-F not including holidays) to contact our delivery carrier and locate your package.

If your package can not be located we will file a “service failure claim” with our delivery carrier on your behalf. At this time CoolWroughtIron.com will, in good faith, issue you a full refund for your purchase or resend your order. By issuing this good faith refund, we only ask that you assist us in the claim process. You may have to answer a few questions or fill out a short form from our delivery carrier so we can recover our losses. If, for some reason, our delivery carrier can prove that this claim is fraudulent you will be billed accordingly.